FAQs
❓ Do you offer personalized products?
Absolutely! Many of our gifts — like chopping boards and apparel — can be customized with names, dates, or special messages. Just look for the personalization options on the product page.
❓ How long does it take to receive my order?
Our processing time is typically 1–7 business days, depending on the product.
After that, delivery usually takes:
USA: 2–10 business days
International: 7–20 business days
You’ll receive a tracking email as soon as your order ships.
❓ Do you ship internationally?
Yes, we do! We ship worldwide.
Please note: international orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
❓ Can I return or exchange my order?
Because our products are made to order, we do not accept general returns or exchanges.
However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.
❓ What if my order arrives damaged or incorrect?
We’re so sorry that happened! Email us at support@crossroadscollections.com with your order number, a few clear photos of the item, and a short description of the issue.
We’ll take care of it right away.
❓ Can I cancel or change my order?
Orders can only be canceled or changed before production begins, which usually happens quickly after your order is placed. If you need to cancel or make a change, contact us as soon as possible.
❓ Do you offer rush or expedited shipping?
Some products offer faster shipping options at checkout. If you’re ordering for a special occasion and need help, reach out to us — we’ll do everything we can to get it there on time.
❓ How do I contact you?
You can always reach us at support@crossroadscollections.com. We’re happy to help with questions, order updates, or just to say hello!