Shipping policy

We’re so excited for you to receive your order — and we’re doing everything we can to make sure it arrives safe, sound, and right on time. Below you’ll find all the important shipping details.

🚚 Processing & Shipping Times

Each product is made with care, and many of our items are personalized just for you. Orders typically ship within 1–7 business days after processing.

Once your order ships, you’ll receive an email with tracking information so you can follow its journey straight to your door.

📦 Estimated Delivery Times

Chopping Boards (USA-based production)

  1. USA: 3–10 business days
  2. International: 7–20 business days

Apparel (USA-based production)

  1. USA: 2–8 business days
  2. International: 5–20 business days

Please note that delivery times may vary depending on the shipping carrier and destination.

🌍 Where Do You Ship?

We currently ship worldwide! If you can receive mail, we can ship to you.

💸 International Orders – Customs & Taxes

For international orders, additional customs fees or taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer. We do our best to include all necessary documentation to ensure a smooth customs process.

❓ Missing or Delayed Packages

If your package seems to be taking longer than expected:

Double-check the tracking link in your email.

Allow a few extra days for carrier-related delays (especially during holidays or weather events).

Still unsure? Email us at support@crossroadscollections.com and we’ll look into it right away.

📦 Lost, Stolen, or Damaged Packages

If you purchased shipping protection at checkout, we’ll help you file a claim for a replacement or refund. If you didn’t purchase insurance, we’ll still do everything we can to help — just contact us and we’ll walk you through the next steps.

⚡ Need It Faster?

Some products have expedited shipping options available at checkout. If you have a special occasion coming up and need your order quickly, feel free to email us and we’ll do our best to accommodate!

We’re grateful to be part of your gifting journey — and we’re always here if you need help along the way.